Questions and Answers

FREQUENTLY ASKED QUESTIONS:

-HOW to ORDER AND REGISTER ON OUR WEBSITE: Watch this video, "Click here"

-HOW CAN I CONTACT YOU?
To send an email, we will reply you within 24-48 hours.
(info@mondopresepi.com) if you prefer to contact us by phone enter your contact phone number.

-Aversion of the MIDDLE ORDER?
Your order will be processed within 24/48 of receipt of payment (to mark the date of receipt of the order).

-THE DELIVERY TIME?
Item will be shipped by courier Express “Bartolini”, that delivery, typically in 24/48 h. (for low-income families on the website of BRT 72.). For smaller Islands, and deliveries are made with PosteItaliane.

-TO TRACK SHIPPING?
Tracking of delivery is sent directly from our courier, by e-mail.

-I CAN PICK UP THE GOODS DIRECTLY TO YOUR HOME, AVOIDING TRANSPORTATION COSTS?
Of course, there is the possibility, during the order select the "PICK up AND PAYMENT ON the spot"

-WHAT DO YOU MEAN PAYMENT MODE "POSTEPAY"?
If you want to pay to recharge our postepay, choose as payment method "POSTEPAY" (payment must be made in the center of lottomatica or post office); Or if you want to pay with knows postepay directly on the website select as payment method "CREDIT card"

RIGHT TO REFUSAL:
The consumer who intends to terminate the contract must be submitted within 13 business days after delivery by sending a registered letter with acknowledgment of receipt in the World crib Braids Stefano, Via degli artigiani 18 -25021 Bagnolo mella (Brescia).
·The item must be returned within three days from the date of the written notice in either its original packaging;
·Shipping will be via Express delivery.
·The cost of packaging and shipping is paid by buyer;
·After receiving the goods and control the context of returns within seven days with receipt is not transferable for the value of the returned goods will be deducted the costs that we have incurred for the packaging and shipment of goods.